Terms & Conditions

Last Updated: October 2026 • Effective Date: October 2026

Welcome to Reservare, a software product designed, maintained, and operated by Apollodorus Group (apollodorus-group.com).

These Terms and Conditions govern access to and use of the Reservare web platform, APIs, autonomous assistants, and automation pipelines. By creating a client account, initiating a free trial, subscribing to a plan, or linking external channels, the business owner or independent professional ("User" or "Client") agrees to these Terms in full.

1. Identity and Platform Ownership

2. Operational Scope and Service Functionality

Reservare provides an integrated technological solution for autonomous appointment scheduling and client interaction comprising:

• WhatsApp Business Cloud API Connection: Linking business phone numbers to an autonomous conversational bot for inquiries, slot negotiation, booking confirmations, and cancellations.
• Google Calendar Synchronization: Integration via OAuth 2.0 to check availability in real time and generate calendar events in dedicated schedules.
• Multi-Staff & Team Management: Registering team members, assigning general or exclusive particular services, and managing split shifts or personalized working intervals.
• Facility Rentals & Concurrent Capacity: Scheduling sports courts, dining tables, rooms, or workshops with simultaneous capacity controls (N/M spots) without requiring dedicated staff.
• Fixed Schedule Classes: Publishing and booking group classes or recurring sessions with prearranged days and times.
• Deposits & Third-Party Payment Links: Configuring advance booking deposits and providing external secure payment links (such as Mercado Pago). Reservare acts as an automation tool and does not hold or custody financial funds.
• Schedule Conflict & Integrity Protection: Enforcing rules that prevent closing operating hours when active confirmed appointments exist (Error 409 prevention).

3. Security Architecture, Progressive Activation & Brute-Force Safeguards

• Email Verification: To open the bot to public customer booking, the User must verify their registered email address.
• Brute-Force Rate Limiting: A strict 5 consecutive failed login attempt threshold locks the account temporarily to thwart unauthorized access attempts.
• Immediate Security Alert Emails: Automated alerts are dispatched to the registered email address upon sensitive account changes (WhatsApp disconnect/reconnect, payment link edits, or password updates).
• Strict Multi-Tenant Isolation: Data across accounts (bookings, customers, staff, and schedules) is strictly segregated at application and database layers.

4. Subscription Plans, Billing & Anti-Abuse Rules

• Recurring Billing: Plans (Bronze Plan, Silver Plan, and Gold Plan) are billed in Argentine Pesos (ARS) through recurring monthly debits via Mercado Pago.
• Plan Adjustments: Upgrades take effect immediately, resetting the 30-day billing cycle. Downgrades preserve current benefits until the prepaid expiration date.
• Trial Anti-Abuse Locks: Reusing the same WhatsApp Phone Number ID or Google Calendar ID across multiple free trial accounts is prohibited and locked by software. Linking a previously registered resource requires an active paid subscription.

5. Statutory Service Cancellation & Botón de Baja (Law No. 24.240)

In accordance with Argentine Consumer Protection Law No. 24.240 and Resolutions 271/2020 and 316/2018:

• Users have an accessible, visible Cancellation Button (Botón de Baja) across all views to request service cancellation without administrative barriers.
• Anti-Fraud Email Verification: A validation link is emailed to the account holder to ensure cancellations cannot be triggered by unauthorized parties.
• Cancellation Impact: Upon confirmation, recurring Mercado Pago debits are cancelled immediately, service remains active through the prepaid period, and an official confirmation receipt with a unique tracking code is emailed.

6. Staff Departures and Booking Cancellations

Upon removing a team collaborator, the platform automatically cancels pending bookings assigned to that professional, sending courteous WhatsApp apologies and direct contact channels to affected clients, and taking down exclusive particular services.

7. Disclaimer of Financial Intermediation and Deposits (Laws No. 24.240 & 25.065)

Reservare operates exclusively as an infrastructure and communications automation software provider. It is not a financial entity, payment processor, fiduciary intermediary, or party to the contract between the User (merchant) and their end clients. Booking deposit amounts, fee collections, refunds, and cancellations are under the sole authority and responsibility of the User. The User shall fully hold harmless and indemnify Apollodorus Group against any claim, lawsuit, sanction, or penalty arising from payment collections, deposit withholding, or defective service delivery to end consumers.

8. "As-Is" Service Availability and Complete SLA Disclaimer

Reservare and its components are provided strictly on an "as-is" and "as-available" basis. Apollodorus Group does not provide any Service Level Agreement (SLA) uptime percentage commitment nor does it warrant continuous or uninterrupted operation. The following are expressly excluded from any liability: a) Downtime, service interruptions, or API alterations caused by third-party platforms such as Meta Platforms Inc. (WhatsApp Cloud API) or Google LLC (Google Calendar); b) Power failures, local connectivity outages, or hardware failures on User devices; c) Events of force majeure or acts of God; d) Scheduled preventive or corrective maintenance windows.

9. Maximum Limitation of Liability and Exclusion of Lost Profits

To the maximum extent permitted by applicable law, Apollodorus Group shall not be liable under any circumstances for indirect, consequential, punitive, or special damages, lost profits, loss of business revenue, loss of commercial opportunities, or impairment of commercial goodwill. The maximum aggregate liability of Apollodorus Group for any claim, litigation, dispute, or action arising from the use or inability to use the software shall be strictly capped at the total amount actually paid by the User to Apollodorus Group during the single calendar month immediately preceding the event giving rise to the claim.

10. Technical Support Interventions and Zero-Knowledge Password Policy

The User authorizes Apollodorus Group to perform necessary administrative support interventions to safeguard database integrity or restore service continuity. Apollodorus Group strictly enforces a Zero-Knowledge cryptographic security policy regarding access credentials: no administrator or technical staff has access, knowledge, or technical ability to view, generate, or modify user passwords. Password recovery is 100% autonomous and confidential, handled exclusively by the verified account holder via email. Every administrative action triggers an automated email notification and is immutably recorded in the SHA-256 audit trail.

11. Labor Disclaimer and Independent Staff Management (Law No. 20.744)

Adding and managing professionals, staff members, or collaborators in Reservare is under the sole authority of the User. No employment, agency, joint venture, or subcontracting relationship exists between Apollodorus Group and any staff member registered by the User. The User exclusively assumes all labor, social security, tax, and occupational risk obligations (Employment Contract Law No. 20.744, Law No. 24.557), holding Apollodorus Group fully harmless from any employment-related claims or litigation.

12. Tax and Fiscal Invoicing Disclaimer

Reservare is not an electronic fiscal invoicing system, cash register controller, or tax withholding agent. The User is exclusively responsible for issuing timely official electronic invoices (Factura A, B, or C) to end consumers in compliance with competent tax authorities (ARCA / AFIP and provincial tax agencies) for all booking fees or deposits collected.

13. Medical Emergency and Healthcare Triage Disclaimer

Reservare is a software solution for commercial and professional appointment scheduling. Under no circumstances does it constitute a medical triage, emergency dispatch, or acute healthcare assistance tool. Using Reservare to handle or report medical emergencies is strictly prohibited. In any life-threatening situation or health emergency, the user or consumer must immediately contact local public emergency services (e.g., 911 / 107).

14. Anti-Spam and WhatsApp Compliance (Law No. 26.951)

The User warrants that all communications processed through the WhatsApp bot correspond to clients who have voluntarily initiated contact or provided prior explicit consent, in full compliance with Personal Data Protection Law No. 25.326 and Law No. 26.951 (National Do Not Call Registry). Unsolicited spam, invasive mass marketing, or messages violating Meta Platforms Inc. commercial messaging policies are strictly prohibited.

15. Unilateral Preventive Suspension for Abuse or Fraud

Apollodorus Group reserves the right to immediately suspend or terminate access to the service without prior notice, refund, or indemnification, in the event of: a) Distribution of unsolicited spam messages via WhatsApp; b) Repeated violations of Meta Platforms Inc. commercial messaging policies; c) Illicit, defamatory, or fraudulent business practices; d) Attempts to compromise platform security, stability, or quota limitations.

16. Governing Law, Jurisdiction and Consumer Protection Safeguards

These Terms are governed by the laws of the Argentine Republic for business-to-business (B2B) commercial transactions. In commercial disputes between merchants, the ordinary commercial courts of the City of Buenos Aires (CABA) shall have jurisdiction. However, for any user who qualifies as a consumer under Argentine Consumer Protection Law No. 24.240, Brazilian Consumer Defense Code (Law 8.078/1990), European Union Unfair Contract Terms Directives (Directive 93/13/EEC and Brussels I bis Regulation), or United States state consumer protection statutes, the jurisdiction of the consumer's domicile and all mandatory statutory consumer rights and remedies are strictly and non-waivably preserved.

17. Data Processing Agreement (DPA - Article 28 GDPR & Brazil LGPD)

17.1. Contractual Roles: Regarding the processing of end-customer personal data who book appointments through the system, the parties acknowledge that the Merchant/User acts solely as the Data Controller, and Apollodorus Group acts strictly as the Data Processor.
17.2. Documented Instructions & Confidentiality: Apollodorus Group shall process customer personal data only on documented instructions from the Merchant and solely for providing booking and notification services. Authorized personnel are bound by strict professional confidentiality.
17.3. Technical and Organizational Measures: Apollodorus Group implements comprehensive security measures including TLS encryption in transit, strict multi-tenant isolation, cryptographic one-way hashing, and principle-of-least-privilege access controls.
17.4. Authorized Sub-processors & Cross-Border Transfers (GDPR Chapter V / LGPD Art. 33): The Merchant authorizes the engagement of essential sub-processors: Meta Platforms Inc. (for WhatsApp Business Cloud API) and Google LLC (for Google Calendar API). Such international transfers are governed by Standard Contractual Clauses (SCCs) approved by the European Commission.
17.5. Deletion and Return: Upon service termination, Apollodorus Group shall securely delete all customer data from production databases, unless preservation is required by applicable law.

18. U.S. TCPA (Telephone Consumer Protection Act) & Anti-Spam Compliance

The Merchant acknowledges and warrants that prior to sending any automated message or reminder via WhatsApp to telephone numbers with United States country code (+1), it has secured the Prior Express Written Consent of the recipient, in strict compliance with the TCPA (47 U.S.C. § 227) and FCC regulations. Using Reservare for unsolicited prospecting is strictly prohibited. The Merchant agrees to indemnify Apollodorus Group against any statutory fines, class actions, or damages arising from TCPA violations.

19. Artificial Intelligence Transparency (EU AI Act & California BOT Act)

The WhatsApp conversational booking assistant provided by Reservare is an automated scheduling system powered by algorithmic artificial intelligence. In compliance with Article 50 of the EU Artificial Intelligence Act (Regulation EU 2024/1689), California BOT Disclosure Act (B&P Code § 17940), and Argentine Consumer Protection Resolution 1033/2021, the system informs end customers in its welcome message of its automated nature and guarantees immediate access to a human operator or the business owner upon request.

20. HIPAA & Protected Health Information (PHI) Exclusion

Reservare is a general commercial scheduling platform. Reservare is NOT an Electronic Health Record (EHR) system and does not offer HIPAA-certified infrastructure or Business Associate Agreements (BAAs). Health care providers, therapists, and clinics are solely responsible for ensuring that Protected Health Information (PHI) and clinical diagnostic details are not entered into public service titles or appointment notes.

21. Minors and Age Verification (COPPA & GDPR Art. 8)

Reservare is intended for users aged 18 and older, or aged 13+ (16+ in the European Union) with parental consent. Reservare does not knowingly collect personal data from children under 13 without verifiable parental consent under the Children's Online Privacy Protection Act (COPPA).

22. EU Digital Services Act Compliance (Regulation (EU) 2022/2065 - DSA)

Pursuant to Articles 11 and 12 of Regulation (EU) 2022/2065, Apollodorus Group designates as its Single Point of Contact for direct communication with EU Member State authorities, the European Commission, and service recipients: dsa-compliance@apollodorus-group.com (languages: Spanish and English). Furthermore, under Article 16 of the DSA, an expedited Notice and Action mechanism is maintained to report alleged illegal content or trademark infringement, processed within 72 business hours.

23. Digital Accessibility Statement (European Accessibility Act Directive 2019/882 & US ADA Title III)

Apollodorus Group is committed to ensuring digital accessibility in accordance with the Web Content Accessibility Guidelines (WCAG 2.1 Level AA). Reservare features high-contrast themes, structured keyboard navigation, screen reader ARIA landmarks, and textual alternatives. To report accessibility barriers or request alternative formats, contact: accessibility@apollodorus-group.com.

24. California Automatic Renewal Law (ARL - Cal. Bus. & Prof. Code §§ 17600 et seq.)

In compliance with the California Automatic Renewal Law and commercial transparency standards, all subscription terms, billing frequencies, and recurring renewal charges are clearly and conspicuously disclosed prior to purchase. Users maintain the unfettered right to cancel renewals at any time via an unhindered, continuous online mechanism through the dashboard or statutory cancellation buttons, receiving immediate electronic confirmation of cancellation via email.

25. Statutory Right of Withdrawal (Cooling-off Period - Res. 424/2020, CDC Art. 49 & EU Directive 2011/83/EU)

Consumers have the inalienable legal right to withdraw from their purchase within 10 calendar days in Argentina (7 calendar days in Brazil under CDC Art. 49; 14 calendar days in the European Union under Directive 2011/83/EU) without penalty or need to provide cause. This right can be exercised directly through the Right of Withdrawal (Cooling-off) Button on the platform, triggering immediate issuance of an official tracking receipt within 24 hours and a full refund of any fees charged.